Sold as new but clearly NOT
Warning. Sold ‘as new’ but definitely not.
Purchased waste disposal unit.
Had it urgently fitted - when unboxing, the plumber pointed out it was a very bashed unit, many dents and significant evidence of mishandling etc. ie 100% NOT new.
I asked TLC for help
They want me to pay for the unit to be removed first. They then replace. I then need to pay for the new fitting.
Therefore I have to pay 3x for a unit that should have been brand new but clearly wasn’t.
Be warned.
They claim the unit was checked prior to sale!!. 100% not. I have photos of the significant dents.
I kindly asked them to help me with them facilitating me the replacement unit …. a firm “NO”.
I then asked for the costs for the required removal of the (not)new unit and the fitting of the proper new unit to be covered. I was not after a profit, just the extra plumber costs to be covered … another firm “NO”
Quality checking. 100% No.
Sold as ‘new’ - Yes.
Provided as ‘new’ - 100% No.
Did they really try to help me - No, they just threw in their small print Ts and Cs.
They win. I lose. Well done to them.
They win at the expense of an unsuspecting customer who just wanted a new item as ‘sold’.
I’ve since read other reviews. This has happened to others. A trend maybe. One I should have read up on before perhaps.
They’ve not been helpful. Just difficult. Regardless of what they say.
Mytrustrate se creó por la única necesidad de ayudarnos unos a otros. Este es un lugar seguro en el que puede decir abiertamente lo que piensa sobre las cosas que le han gustado y las que no han funcionado.